Please read these terms and conditions carefully before making your Direct Booking.
These terms and conditions apply to all bookings made directly with Blue Fox Rentals Ltd not using a partner channel. In these terms and conditions “You” or “Your” means the person named in the Blue Fox invoice. “We” or “Us” means the Blue Fox Rentals Ltd (Registered Company Number 10262328) of 1 Coppergate, Canterbury, Kent, CT2 7RT. “Property” refers to the accommodation you have booked as set out in your invoice.
1. Your booking
1.1 Your contract with us will begin when we issue you with your invoice. Your contract with us will be on the terms set out in these terms and conditions.
1.2 We may offer you the option of provisionally holding a booking. We will let you know how long we are able to provisionally hold your booking for – if you do not confirm your booking by that time, the property will be released for sale.
1.3 All bookings are confirmed when we issue you with your invoice. Your invoice will set out the property you have booked, the dates of your booking, the total amount payable for your booking and the dates on which payments are due. We will issue you with your invoice by email.
1.4 You will be responsible for all members of your party.
2.1 For all bookings you must pay us 50% of the total amount payable for your booking at the time of booking. We must then receive the balance by the date set out in your confirmation invoice 30 days before your stay.
2.2 All bookings must provide a security deposit as stated at the time of booking by us. You must provide one of the two following forms of security:
2.2.1Valid credit card details which will be used to provide the security deposit, a non-refundable transaction of £0.01 will be processed upfront to confirm card validity.
2.2.2 Upfront payment of the security deposit by BACS transfer to us, repayable on checkout where there is no damage to the property.
2.3 If you do not make any payment by the date it is due, we will send you a reminder. If you fail to make the payment by the date it is due, we will assume that you wish to cancel your booking. If this happens, your booking will immediately be cancelled and the cancellation charges set out in these terms and conditions will apply.
2.4 We reserve the right to change or withdraw a promotional offer at any time.
3.1 We constantly review and amend the prices we charge for our properties. We will confirm the price of your property at the time you make your booking and in your invoice.
3.2 All prices include VAT unless otherwise stated. If the VAT rates change, we reserve the right to change our prices accordingly.
3.3 All prices given include all utilities and other services at the property as advertised in the property listing.
4. Cancellation of bookings by you
4.1 Your contract with us is a contract for the provision of a property on a specific date or dates and this means that you do not benefit from a “cooling off” period but you can cancel at any time in accordance with this section.
4.2 If you wish to cancel a booking you must let us know by email or in writing as soon as possible. Your booking will be cancelled with effect from the day we receive your email or written notification.
4.3 The closer your cancellation is to the start of your booking, the less likely we are to recover the cost of your booking by re-selling your booked time at our property. Our cancellation charges therefore increase as your stay approaches. The following charges apply for cancellations:
>60 days prior to arrival – 0% cancellation fee
60>30 days prior to arrival – 50% cancellation fee
30>0 days prior to arrival – 100% cancellation fee
5. Changes to bookings by you
5.1 If you want to change any detail of your confirmed booking you must let us know by telephone, by email or in writing as soon as possible.
5.2 Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes. Please note that it is not normally possible for us to change bookings less than two months before the start date as our properties get busy.
6. Cancellation and changes to bookings by us
6.1 We do not expect to have to make changes to your booking, however sometimes problems happen and bookings have to be changed or cancelled. We will only change or cancel your booking if necessary to perform or complete essential remedial or refurbishment works or for other reasons unforeseen at the time you made your booking which are beyond our reasonable control.
6.2 If we do need to change or cancel your booking, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, we will refund you the total amount you have paid us for the booking.
6.3 If we do need to change or cancel your booking under this Section 6, we will not be responsible for any losses you suffer as a result of that change or cancellation.
6.4 It is a condition of your booking that you obtain appropriate travel insurance for all members of your group. This should ideally cover illness, cancellation and injuries during your stay.
7. Guest behaviour
7.1 You will be provided with a guidebook at your property that contains important information about your stay with us. Please ensure that you and your party read the welcome pack carefully on arrival. You must also ensure that you and your party familiarise yourselves with the layout of the property and the location of the fire exits.
7.2 You must only use the property for the purposes of your holiday. You must not use the property for any other purpose, including for any business purposes, without our prior written consent.
7.3 You must keep the property and its contents clean and tidy and leave them in the same condition as when you arrived.
7.4 You must not use the property, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
7.5 Smoking is not permitted in any part of your property. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your property. You and your party must not use candles, fireworks or Chinese lanterns at your property. You and your party must not use a barbecue at your property unless we have provided one.
7.6 If your property has an open fire, stove or woodburner, you must comply with the instructions found in the guidebook, particularly regarding the appropriate fuel to use for your safety. If there is no open fire, stove or wood burner you must not create your own anywhere at the property.
7.7 Dogs are not permitted at our properties unless otherwise stated at the time of booking.
7.8 Please note that if you do not comply with the standards and behaviours set out in this section we may need to exercise our rights under to evict as set out in these terms and conditions.
8. Maximum occupancy
8.1 You must ensure that the maximum number of persons occupying the property does not exceed the maximum occupancy limit of the property. You must not bring additional camp beds to the property or allow tents, caravans or campervans at the property.
8.2 We set maximum occupancy limits in line with the facilities and equipment available at the relevant property and in order to comply with applicable health and safety and regulatory requirements. We reserve the right to require you to leave the premises (without any compensation or refund) if you exceed the maximum occupancy limits of the property.
9. Damage to the property and contents
9.1 If you discover that anything is missing or damaged on arrival at your property you must notify us immediately. If you do not notify us we will assume that you caused the relevant damage or loss.
9.2 You will be responsible for the cost of any accidental damage you or your party cause to the property or its contents.
9.3 You will be responsible for 100% of the cost of any damage you or your party cause to the property or its contents. The cost of repair and replacement will be charged against the security deposit provided. Where the security deposit does not cover the cost of repairs you agree to meet the additional costs.
10. Issues and complaints
10.1 We take care to ensure that our properties are of a high standard. However, if you have any problems with your property, please contact us immediately to allow us the chance to resolve it.
10.2 If you have an unresolved complaint at the end of your stay please contact firstname.lastname@example.org. We will take into account whether we have been given the opportunity to investigate it and put matters right. We will not tolerate any written, verbal or physical abuse towards any of our staff or representatives.
11. Our rights of access and eviction
11.1 Our staff or contractors may need to access the property if there is an unforeseen problem or to perform certain routine property checks. 11.2 We will always try to give you adequate notice of any need to access the property.
11.3 We may terminate our contract with you and ask you to leave your property immediately (without any compensation being payable) if:
(a) we consider that you or your party have committed a serious breach of these terms and conditions;
(b) we consider that your or your party’s behaviour endangers the safety of our guests or staff;
(c) any complaints are made of anti-social or unacceptable behaviour against you or your party;
(d) you or your party cause an unreasonable amount of damage to the property or its contents; or
(e) you exceed the maximum occupancy limit for your property.
12. Our liability to you
12.1 We are not liable for any direct or indirect loss arising from a breach by us of these terms and conditions or arising from your stay at our property. This includes loss, damage and theft of personal items.
13. Data Protection
13.1 We, or our contractors and partners, may communicate with you regarding your booking and to provide you with information regarding our properties and services.
13.2 If you would like to advise us of changes in how we communicate with you then please email email@example.com.
14. Governing Law
14.1 These terms and conditions are governed by the laws of England and Wales.